Billing Overview

How Billing Works

ClawHosters offers two billing modes: monthly subscriptions and daily Claws billing. You choose the mode when you create an instance, and each instance can use a different mode.

Both modes give you the same features, channels, and performance. The difference is how and when you pay.

Monthly Subscription

A fixed monthly charge via Stripe. You pay at the start of each billing period and the instance runs for the full month regardless of usage.

Tier	Monthly Price
Budget	€19/month
Balanced	€35/month
Pro	€59/month

How it works: - Stripe charges your card at the start of each period - The instance runs continuously until you cancel - Cancellation stops billing at the end of the current period (no mid-month refunds) - No setup fee

Best for: Running an instance every day without worrying about balance management.

Daily Billing (Claws)

Pay-as-you-go using Claws, the prepaid credit currency. Your balance is deducted daily at midnight UTC based on the tier.

Tier	Daily Cost
Budget	45 Claws/day
Balanced	75 Claws/day
Pro	125 Claws/day

How it works: - Buy Claws packages in advance (€10 to €160 per package) - Every day at midnight UTC, the daily cost is deducted from your balance - A one-time setup fee is charged when you create the instance (150/300/450 Claws depending on tier) - If your balance runs too low, the instance is paused automatically

Best for: Flexibility to pause and resume without a monthly commitment.

Low Balance Warnings

On daily billing, the system warns you before your balance runs out:

Warning	When
Low balance email	7 days of Claws remaining
Urgent warning email	3 days of Claws remaining
Final warning email	1 day of Claws remaining
Instance paused	Balance hits zero

"Days remaining" is calculated based on your current daily burn rate across all running instances.

What Happens When You Run Out of Claws

If your balance drops to zero:

1. The system takes a snapshot of your instance (saves all data and configuration)
2. The Hetzner server is shut down
3. Your instance status changes to Paused
4. No further charges occur while paused

You have 7 days to add more Claws. After 7 days, the snapshot may be deleted and the instance data lost.

To resume: buy more Claws, go to your instance dashboard, and click Resume. The system restores the snapshot to a new server and your instance continues where it left off.

Invoices

ClawHosters generates invoices for all transactions:

• Claws purchases (one-time payments)
• Monthly subscription charges
• Setup fees

Invoices are available in your dashboard under Billing > Invoices. Each invoice shows the amount in EUR, the number of Claws (if applicable), and the date.

Invoices are generated in compliance with German tax law and retained for 10 years.

Payment Methods

Stripe: Credit card, debit card. Used for both subscriptions and one-time Claws purchases.

Crypto (Coinbase Commerce): Bitcoin, Ethereum, and other supported cryptocurrencies. Available for Claws purchases only (not subscriptions).

Add-on Billing

Add-ons (LLM managed packs, voice transcription, embeddings, backups) are billed separately from the base instance cost:

• Add-on subscriptions are monthly, managed through Stripe
• Add-on costs appear as separate line items on your invoice
• Cancelling an add-on takes effect at the end of the current billing period

See the individual add-on documentation for specific pricing.

Switching Billing Modes

You cannot switch an existing instance between monthly and daily billing. To change modes:

1. Create a new instance with the desired billing mode
2. Configure it with the same settings as the old instance
3. Delete the old instance

Your messaging channels and LLM credentials need to be set up again on the new instance.

Related Docs

• Understanding Claws (Credits) — How the credit system and packages work
• Understanding Your Invoice — Invoice types, formats, and how to download
• Choosing the Right Tier — Tier comparison and pricing details
• Payment Methods — Accepted payment options and security details
• Cancellation and Refunds — How to cancel, refund policy, and grace periods
• Instance Overview — Instance lifecycle and statuses