Privacy Policy

The protection of your personal data is very important to us. This Privacy Policy explains how we collect, process, and protect your data when you use our services.

The data controller under GDPR is Daniel Samer, reachable at support@clawhosters.com.

We only collect data that is necessary to provide our services:

• Account data: Email address, name, password (stored encrypted)
• Payment data: Processed by our payment providers (Stripe, Coinbase)
• Usage data: Instance statistics, API calls, log data
• Technical data: IP address, browser type, device information

We process your data on the following legal bases:

• Contract performance (Art. 6(1)(b) GDPR): To provide our hosting services
• Consent (Art. 6(1)(a) GDPR): For marketing communications (optional)
• Legitimate interest (Art. 6(1)(f) GDPR): For fraud prevention and security
• Legal obligation (Art. 6(1)(c) GDPR): To fulfill tax retention requirements

Your data is used exclusively for: account creation and management, provision and billing of hosting services, customer service and technical support, security and fraud prevention.

We work with the following trusted third-party providers:

We retain your data only as long as necessary for the respective purposes:

• Account data: During the business relationship and 30 days after account deletion
• Billing and payment data: 10 years (legal retention requirement under German tax law)
• Server logs: 90 days (for security and troubleshooting)
• Backups: According to selected backup plan (7/30/90 days)

We implement technical and organizational measures to protect your data:

• TLS/SSL encryption for all data transfers
• Encrypted storage of sensitive data (AES-256)
• Two-factor authentication (optional)
• Regular security audits and penetration testing
• Physical security in German Tier-3+ data centers
• Strict access control and employee training

Under GDPR, you have the following rights:

• Right of access (Art. 15 GDPR): You can request information about your stored data.
• Right to rectification (Art. 16 GDPR): You can request correction of inaccurate data.
• Right to erasure (Art. 17 GDPR): You can request deletion of your data (subject to legal retention requirements).
• Right to restriction (Art. 18 GDPR): You can request restriction of processing.
• Right to data portability (Art. 20 GDPR): You can receive your data in a machine-readable format.
• Right to object (Art. 21 GDPR): You can object to the processing of your data.
• Right of withdrawal: You can withdraw any given consent at any time.

To exercise your rights, contact us at support@clawhosters.com or use the data export feature in your account settings.

You also have the right to lodge a complaint with a data protection supervisory authority.

We use technically necessary cookies and optional analytics to operate and improve our website:

• Session cookie: For login and security (expires: end of session)
• Remember cookie: If you choose 'Stay signed in' (expires: 14 days)

You can choose whether to allow analytics cookies via the cookie banner.

For questions about privacy, please contact us at:

support@clawhosters.com

ClawHosters is a service of Yixn.io

Daniel Samer, Germany